Website Terms & Conditions
This website is operated by yamahaparts.au. The terms "we", "us", and "our" refer to yamahaparts.au. By accessing and using our site, you accept and consent to our terms and conditions.
1. Online Store Terms:
By accessing our site, you confirm that you are at least the age of consent in your state or province of residence and have given us your consent to allow any minors under your care to use this site.
2. General Conditions:
We hold the right to deny service to anyone for any reason at any given time. You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks.
3. Products & Services:
Though we strive for accuracy, prices of our products may change without prior notice. We also reserve the right to discontinue any product or service, and we do not warrant that the quality of any products, services, or information obtained by you will meet your expectations.
4. Personal Information:
Our Privacy Policy governs the submission and handling of personal data.
5. Account & Password:
You are responsible for safeguarding your account details and password. Any unauthorized activities under your account will be your responsibility.
6. Errors, Inaccuracies, & Omissions:
There may occasionally be information on our site that contains typographical and image errors or inaccuracies. We reserve the right to correct, change, or update such information without prior notice, and to cancel orders if any information about the services or on any related website is inaccurate, without any prior notice.
7. Prohibited Uses:
In addition to other restrictions, you may not misuse our products, engage in unlawful activities, violate any laws, or infringe upon the rights of others.
8. Intellectual Property:
All content, trademarks, and intellectual property are the property of yamahaparts.au and protected by international copyright laws. Unauthorized use, reproduction, or redistribution is strictly prohibited.
9. Third-Party Links:
We may include links to third-party websites. We hold no responsibility for examining or evaluating their content and do not warrant their offerings. Any harm or damages related to the purchase or use of goods, services, resources, or content from third-party websites is not our responsibility.
10. User Comments & Feedback:
Any feedback, comments, or suggestions provided by you may be used by us without any obligation to compensate or credit you.
11. Personal Information:
Your submission of personal information through the store is treated with the utmost respect and in line with our comprehensive Privacy Policy.
12. Errors & Omissions:
We aim for accuracy, but do not warrant that product descriptions, pricing, or any other site content is error-free.
13. Prohibited Uses:
You may not use the site or its content for any unlawful purpose or to solicit others to engage in unlawful acts.
14. Indemnification:
You agree to indemnify and hold yamahaparts.au harmless from any demand, loss, liability, or claim, including attorneys' fees, arising out of your breach of these terms.
15. Severability:
Should any provision of these terms be found unlawful or unenforceable, that provision will be deemed severable, with no effect on the remaining provisions.
16. Termination:
We reserve the right to terminate your use of our or related services if you violate these terms or engage in any conduct that we deem harmful.
17. Governing Law:
These terms are governed by the laws of Queensland and Australia, without regard to any conflict of law provisions.
18. Changes to Terms:
These terms may be updated or changed, and by using the site after such changes, you agree to be bound by the updated terms.
19. Contact Information:
For any questions about these terms, please contact us on (07) 3888 1727
Privacy Policy
At yamahaparts.au, we are committed to safeguarding your privacy. This policy has been formulated in adherence to the Australian Commonwealth Privacy Act 1988 (Cth) (Privacy Act), and other relevant Queensland and Australian privacy laws and regulations. By using our website, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.
Information Collection:
Personal Information: We collect your personal information directly from you when you make a purchase, sign up for an account, or interact with our customer service team. This may include, but is not limited to, your name, address, email, contact number, and payment details.
Browsing Information:
We may also collect data about your site usage, browser type, and location using cookies or similar tracking technologies.
Use of Information:
Your information is primarily used to process your order, communicate with you regarding your purchase, and improve our overall service. We may also use your information for marketing purposes, with your consent.
Disclosure:
We respect your privacy and will not share, sell, or distribute your personal information to external entities unless necessary for our business operations or required by law. This may include but is not limited to, sharing your details with payment gateways, shipping providers, or in compliance with legal obligations.
Security:
We proactively employ rigorous security measures to protect your data from unauthorized access, alteration, or disclosure. Any data involving payment transactions is encrypted for enhanced security.
Access & Correction:
In line with the Australian Privacy Laws, you have the right to access the personal information we hold about you. You can also request corrections to any inaccurate information. To do so, please contact our customer service.
Cookies:
Our website uses cookies to enhance user experience, track shopping cart contents, and remember your preferences. You can adjust your browser settings to refuse cookies, but this might limit some website functionalities.
Third-Party Websites:
Our website may contain links to other sites. We are not responsible for the privacy practices or content of these external sites, and our privacy policy and responsibility does not extend to them.
Changes to this Policy:
We reserve the right to make amendments to all our Privacy Policies at any time. Any changes will be posted on this page, we encourage you to revisit it periodically.
Contact:
For any queries related to our privacy policy or to seek access to your personal information, please contact us via our contact us page,
or call (07) 3888 1727.
Returns & Exchange Policy
At yamahaparts.au, customer satisfaction is our focus. Our returns & exchange policy operates in conjunction with your rights under the Australian Consumer Law, we've gone a step further to ensure you have a hassle-free shopping experience.
Need Assistance?
Unsure about our return procedure? Reach out to us at (07) 3888 1727. Our dedicated team is here to guide you through your best options.
Change Of Mind Returns:
Everyone has second thoughts, and we understand. If you reconsider your purchase and wish to return an item, we may offer an exchange or provide an in-store credit, deducting any return postage costs and restocking costs. This policy is applicable to standard service parts that remain unopened in their original packaging and are returned within 30 days of purchase. Please note that we cannot process refunds for any damaged packaging, electrical components, special order items, or fuel components.
Wrongly Supplied or Faulty Goods (Warranty):
Mistakes happen, and we are here to help. If you have received an incorrect item or one that is faulty, please contact us promptl. Depending on the situation, we will present options to either exchange the item, provide an in-store credit, or process a full refund.
Additional Rights under the Australian Consumer Law:
Under the Australian Consumer Law, consumers are legally entitled to a refund or replacement for major product failures and compensation for any other foreseeable loss or damage.
Consumers also have the right to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Limitations to returns:
This returns policy is exclusively available to our Australian customers. We would like to emphasize that returns, exchanges, or refunds will not be processed in cases where:
The item has been misused in any manner.
The purchase was made against our advice or without clear specifications.
The product was mishandled, leading to damages post-purchase.
Your trust is invaluable to us, and we are committed to ensuring you have a positive shopping experience. If there are any concerns, discrepancies, or issues with your purchase, we are just a call away. Remember, our policies are designed in strict adherence to Queensland and Australian laws pertaining to online sales.
Shipping, Deliveries, and in Store Pickup Policy
Ensuring full compliance with Australian and Queensland laws regarding online sales, our Shipping, Delivery and Pick up policy applies to all purchases from our website. At yamahaparts.au, our foremost priority is the timely and secure delivery of your purchase.
Preferred Shipping Provider:
Due to available coverage and competitive shipping rates, our primary shipping provider is Australia Post for all orders. Some items are not suitable to be shipped via Australia Post, due to this alternative shipping methods may be used at a higher shipping cost.
How long will my order take to be processed?
Orders with in-stock items are dispatched within 1 to 2 business days, excluding weekends and public holidays. Items that are sourced from our suppliers are dispatched the following business day after arrival into our warehouse.
Shipping Areas:
We provide shipping services across all of Australia and some international locations. However, some remote areas may have restricted delivery options. Where this occurs, additional charges will apply and will be quoted to you accordingly prior to dispatch of your item.
Shipping Costs:
The shipping fees are calculated from our preferred carrier's rates, the item's dimensions, weight, destination, and the costs associated with handling and packaging your item. This will be transparently displayed and applied during your purchase.
Delivery Time and Tracking:
Post dispatch, your order's delivery timeline is influenced by the carrier's network conditions and the selected shipping method. An estimated delivery date will be provided to you during checkout. For order updates, a tracking number will be provided to you as your product leaves our warehouse.
Please note that all orders require a recipient's signature upon delivery. If the recipient is not available, the order may be redirected to the nearest Australia Post outlet or courier depot. It is your responsibility to retrieve your item should your parcel be redirected.
Failed Deliveries:
Should your delivery fail due to incorrect address or the recipient's absence during delivery, it may be sent back to our warehouse. The possibility of redelivery exists but will incur additional costs for your item to be re-shipped.
Order Hasn't Arrived?
Your Tax Invoice/Order confirmation will contain the shipping consignment number and the name of the freight provider. If there is an issue in the delivery, we recommend contacting the freight provider directly with your consignment number first. For items shipped via Australia Post, you can track your parcel via your provided tracking number.
Storage and Collection:
If, for some reason, your parcel is not delivered, it is typically stored at the carrier’s collection point. The delivery service will provide instructions for its collection or potential redelivery to you.
Local Deliveries:
For our customers in our local area (Burpengary, Queensland), we may be able to offer local deliveries for specific items. For more details and pricing, please get in touch with us.
In Store Pick-Up:
yamahaparts.au can facilitate in-store pickups for items purchased either online or over the phone. The item(s) must be paid in full before collection. If your item is not immediately ready at our warehouse, we will notify you via email or SMS once it is available for pick-up.
Goods and Services Tax (GST):
All prices on our website are inclusive of the Australian GST. At checkout, the aggregate price, inclusive of GST and shipping charges, will be applied.
Updates & Notifications:
In the event of unexpected changes or delays with your order, we will promptly update you using the contact information you have provided. It is your responsibility to ensure you have provided us with your correct contact information.
Consumer Guarantees:
In alignment with Australian Consumer Law, if your order does not arrive within a reasonable time or is found damaged upon arrival, you are entitled to either a refund or a replacement. Please contact us immediately and our team will assist.
Contact:
For all queries or concerns tied to shipping and delivery, our dedicated customer service team stands ready to assist. You can find our contact details on our website.
Returns & Exchange Policy
At yamahaparts.au, customer satisfaction is our focus. Our returns & exchange policy operates in conjunction with your rights under the Australian Consumer Law, we've gone a step further to ensure you have a hassle-free shopping experience.
Need Assistance?
Unsure about our return procedure? Reach out to us at (07) 3888 1727. Our dedicated team is here to guide you through your best options.
Change Of Mind Returns:
Everyone has second thoughts, and we understand. If you reconsider your purchase and wish to return an item, we may offer an exchange or provide an in-store credit, deducting any return postage costs and restocking costs. This policy is applicable to standard service parts that remain unopened in their original packaging and are returned within 30 days of purchase. Please note that we cannot process refunds for any damaged packaging, electrical components, special order items, or fuel components.